Shipping & Delivery Policy

VrixaaLabs Private Limited provides digital products and services (the Vrixaa Connect platform, subscriptions, in-platform promotions, and payment-collection facilities). We do not sell or ship physical goods. No courier, logistics, or shipping charges apply to any purchase.

• Subscriptions: activated electronically on the associated Vrixaa Connect account immediately upon successful payment confirmation, and in any case within 24 hours. You will receive a confirmation on your registered email.
• One-time purchases (boosts/promotions): applied electronically to the selected content per the schedule you choose at purchase — either immediately upon payment confirmation or at the scheduled start time.
• Payments collected on behalf of organisers: your payment confirmation (and, where applicable, your ticket/receipt) is delivered electronically to your registered email and/or in-app immediately upon successful payment. Delivery of the underlying goods, services, or event access is the responsibility of the organiser named on the payment page.

If a paid service is not activated or a confirmation is not received within 24 hours of successful payment, contact support@vrixaalabs.com with your payment reference. We will resolve activation issues within 2 business days or refund the payment per our Refund Policy.