Refund & Return Policy

• If a newly purchased subscription has a material defect that we cannot remedy — the subscribed service is not activated or is substantially unusable and our support team cannot fix it within 7 business days of your report — you are entitled to a full refund of that subscription payment.
• You may request a refund of a new subscription within 7 days of first purchase if the service does not match its published description. Refunds under this clause are at our reasonable discretion and exclude any period of substantial use.
• Renewal payments: if you did not intend to renew, contact us within 7 days of the renewal charge; if the renewed period has not been substantially used, we will refund the renewal.
• Except as above, subscription fees for periods already started are non-refundable; cancelling stops future renewals (see Cancellation Policy) but does not refund the current period.

• If a paid boost/promotion fails to run due to a fault on our side, we will re-run it or refund it in full, at your choice.
• Once a boost or promotion has been delivered (fully run for its purchased duration/reach), the payment is non-refundable.
• If a boost is cancelled by us (for example, for a content-policy violation by the purchaser), refund eligibility is per our Terms & Conditions.

• For these payments the organiser is the recipient and refunds are governed by the organiser’s stated policy for that collection (shown on the collection/payment page).
• Where the organiser’s policy provides a refund (for example, a cancelled event), we facilitate the refund from the organiser’s collected funds to your original payment method.
• Donations and voluntary contributions are generally non-refundable once settled, unless the organiser’s policy says otherwise or applicable law requires it.
• If you believe a collection was fraudulent or the organiser failed to honour their commitments, report it to support@vrixaalabs.com; we will investigate, may withhold or reverse settlements where funds are still with us, and will cooperate with your bank and law enforcement where applicable.

Email support@vrixaalabs.com from the email associated with your account, with the transaction ID / payment reference, date, amount, and the reason. We acknowledge refund requests within 2 business days and resolve them within 7 business days.

Approved refunds are made to the original payment method via our payment partner, normally within 5–7 business days of approval (your bank may take additional time to reflect it). We do not refund in cash or to a different instrument, except where the original method is no longer available and applicable rules permit an alternative.

If you dispute a charge with your bank without first contacting us, we may suspend the associated account or service while the dispute is investigated. We encourage you to write to support@vrixaalabs.com first — most issues are resolved faster directly.